Overview
SPS Pro Services provides HVAC, heating, and electrical services throughout King and Snohomish counties from our base near Seattle, WA 98155, and has done so since 2017. This policy explains what information we collect through spsproservices.com and phone contact, how we use it, and the choices you have. By submitting a form or calling our office at (206) 427-8907, you agree to the practices described here.
Information We Collect
We collect the information you provide when you fill out a contact or estimate request form, including your name, phone number, email address, service address, and a description of the work you need. If you call our office during business hours, Monday through Friday 8am to 6pm, our staff may note your contact details and service request to schedule an appointment. We do not ask for or knowingly collect Social Security numbers, financial account numbers, or health information through our website.
Analytics and Cookies
Our website uses basic analytics tools, such as Google Analytics, to understand how visitors use our pages, including which pages are viewed and how visitors arrive at our site. These tools use cookies and similar technology and collect information like your browser type, device type, and approximate location based on IP address. This data is aggregated and does not include your name or contact details unless you separately submit a form. You can disable cookies in your browser settings, though some site features may not work as intended.
How We Use Your Information
We use the information you provide to respond to service requests, schedule appointments, send estimates or invoices, and follow up on completed work. We may also use your contact information to send appointment reminders or seasonal maintenance notices. We do not use your information for automated decision-making that produces legal or similarly significant effects.
Sharing of Information
We do not sell your personal information to third parties. We may share limited information with service providers who help us run our business, such as scheduling software, payment processors, and email or analytics platforms, and these providers are only permitted to use your information to perform services on our behalf. We may also disclose information if required by law or to protect the safety of our technicians or customers.
Your Privacy Rights
Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act or Washington's My Health My Data Act, including the right to know what information we hold about you, request deletion, or opt out of certain uses. SPS Pro Services does not collect consumer health data as defined under Washington's My Health My Data Act. To exercise any available privacy rights, contact us using the information below and we will respond within a reasonable time.
Data Retention and Security
We keep contact form submissions and call notes for as long as needed to complete your project, handle warranty questions, or meet recordkeeping practices common to home services contractors. We use reasonable administrative and technical safeguards to protect information stored in our scheduling and email systems, but no method of storage or transmission is completely secure.
Contact Us and Policy Updates
If you have questions about this Privacy Policy or want to request changes to your information, call us at (206) 427-8907 during business hours, Monday through Friday 8am to 6pm, or use the contact form on spsproservices.com. We may update this policy from time to time to reflect changes in our practices or applicable law, and the revised version will be posted on this page.